Refund Policy

Last updated: [05/01/2025]

30-Day Money-Back Guarantee

At The Wellness Store Online, we stand behind the quality of our supplements and want you to be completely satisfied with your purchase.

Unopened Products

We offer a full refund for unopened products returned within 30 days of purchase. Products must be in their original packaging and condition.

Opened Products

For opened products, we offer store credit within 30 days of purchase. This allows you to try a different product that may better suit your wellness needs.

How to Request a Refund

Contact our customer service team within 30 days of purchase
Provide your order number and reason for return
We'll provide you with return shipping instructions
Ship the product back to us in original packaging

Refund Processing

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be credited to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, damaged product, etc.).

Non-Refundable Items

Products returned after 30 days
Products damaged by misuse
Products without original packaging
Gift cards and promotional items

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will provide a prepaid return label and full refund or replacement.

We're committed to your wellness journey and want to ensure you have the best experience with our products.