Frequently Asked Questions - The Wellness Store Help & Support
Frequently Asked Questions - The Wellness Store
Welcome to our Frequently Asked Questions page. Find answers to the most common questions about our supplements, ordering, shipping, wellness consultations, and more. If you don't see your question answered in our Frequently Asked Questions below, our team is here to help - contact us directly or schedule a consultation with our certified Naturopathic Practitioner for personalized guidance.
Product & Supplement Questions
These are our most frequently asked questions about product quality, safety, and choosing the right supplements for your wellness goals.
Are your supplements third-party tested?
Yes, all our supplements undergo rigorous third-party testing for purity, potency, and safety. We provide certificates of analysis upon request to ensure complete transparency about what's in every bottle.
How do I know which supplements are right for me?
We recommend scheduling a consultation with our certified Naturopathic Practitioner, Terri Miller, for personalized guidance based on your unique health goals and needs. You can also contact us with specific health goals for general recommendations, though personalized consultations provide the most comprehensive support.
Can I take multiple supplements together?
Many of our supplements can be safely combined for synergistic benefits, but we recommend consulting with our practitioner or your healthcare provider for personalized stacking advice, especially if you take medications. Certain combinations work better together, while others should be taken at different times of day for optimal absorption.
Are your products suitable for vegetarians/vegans?
Most of our products are vegan-friendly and clearly labeled as such. Check individual product descriptions for specific dietary information including vegan, vegetarian, gluten-free, and allergen details. Contact us if you have questions about particular supplements or need help finding vegan options for your wellness goals.
How long until I see results?
Results vary by individual, product type, and health goals. Generally, you may notice energy improvements and mood benefits within 1-2 weeks, while deeper health benefits like improved immunity, better sleep quality, or metabolic changes typically develop over 4-8 weeks of consistent use. Some benefits, like bone density improvements, may take 3-6 months to show measurable results.
Ordering & Shipping
Common frequently asked questions about placing orders, shipping times, and tracking your wellness products.
How quickly do you ship orders?
Orders placed before 5pm EST ship the same business day from our facility. Standard shipping typically takes 3-5 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.00 within the continental United States. Free shipping is automatically applied at checkout when your order qualifies.
Can I track my order?
Absolutely. You'll receive a tracking number via email once your order ships, typically within 24 hours of placing your order. You can also track orders anytime through your customer account dashboard or by clicking the tracking link in your shipping confirmation email.
What if my order arrives damaged?
Contact us immediately with photos of the damaged product and packaging. We'll replace damaged items at no cost to you and work with our shipping partners to prevent future issues. Your satisfaction and the integrity of your supplements are our top priorities.
Returns & Exchanges
Here are frequently asked questions about our 60-Day Satisfaction Guarantee, returns, and refunds.
What is your return policy?
We offer a 60-Day Satisfaction Guarantee on all individual supplement purchases. If any supplement doesn't meet your expectations, we'll refund your money in full within 60 days of delivery—no return required, no questions asked. You may keep the product. For bundles, subscription orders, and non-supplement products, standard 30-day return policies apply.
Can I return opened supplements?
Yes! Our 60-Day Satisfaction Guarantee covers opened supplements. If any individual supplement doesn't work for you, simply contact us within 60 days of delivery with your order number and we'll process your full refund—you don't even need to return the product. This guarantee is limited to one use per customer.
How do I request a refund under the 60-Day Satisfaction Guarantee?
Simply contact us at support@thewellnessstore.online with your order number and let us know which supplement didn't work for you. We'll process your refund promptly. No return shipping, no hassle, no questions asked.
What products are covered by the 60-Day Satisfaction Guarantee?
The 60-Day Satisfaction Guarantee applies exclusively to individual supplement purchases. Bundles, subscription orders, and non-supplement products (essential oils, bath products, candles, gift sets, etc.) are not covered under this guarantee but may be eligible for standard returns within 30 days of delivery.
Is the 60-Day Satisfaction Guarantee based on purchase date or delivery date?
Refund requests must be submitted within 60 days of your delivery date, not your purchase date. This ensures you have adequate time to try the supplement and evaluate its effectiveness for your wellness goals.
Can I use the 60-Day Satisfaction Guarantee multiple times?
The guarantee is limited to one use per customer and applies only to the specific supplement product(s) that did not meet your expectations, not to other products in your order. This ensures the program remains sustainable while protecting your satisfaction.
What if I ordered multiple products and only one didn't work?
The guarantee applies to the specific supplement(s) that didn't meet your expectations. If you ordered multiple supplements and only one didn't work for you, we'll refund that specific product while you keep the others.
What about bundles, subscriptions, or non-supplement items?
For products not covered under our 60-Day Satisfaction Guarantee (bundles, subscription orders, essential oils, candles, bath products, gift sets, etc.), standard return policies apply. Please contact us within 30 days of delivery for assistance with returns or exchanges of these items.
What if my order arrives damaged or defective?
Contact us immediately at support@thewellnessstore.online if you receive a damaged or defective product. We'll replace it or issue a full refund at no cost to you, regardless of product type. Damaged or defective items are always covered with prepaid return shipping if needed.
Do I have to pay return shipping?
For our 60-Day Satisfaction Guarantee on individual supplements, no return is required—you keep the product. For other returns (bundles, non-supplement items), please contact us and we'll provide return instructions. Return shipping costs vary based on the reason for return.
Wellness Consultations
- Frequently asked questions about working with our certified Naturopathic Practitioner for personalized wellness support.
What happens during a consultation?
Our certified Naturopathic Practitioner will review your health goals, current supplements and medications, lifestyle factors, dietary habits, and any health concerns to create a personalized wellness protocol tailored to your unique needs. Consultations typically last 45-60 minutes and include follow-up recommendations.
Are consultations available virtually?
Yes, we offer both in-person consultations at our location and virtual consultations via secure video call to accommodate your schedule, location, and preferences. Virtual consultations provide the same comprehensive support as in-person sessions.
Do you work with my existing healthcare providers?
We encourage collaboration with your healthcare team and can provide supplement recommendations that complement your current treatments and medications. We're happy to communicate with your doctors, specialists, or other healthcare providers to ensure coordinated, comprehensive care.
Safety & Quality
- Important frequently asked questions about supplement safety, quality standards, and regulatory compliance.
Are your supplements FDA approved?
Dietary supplements are regulated differently than medications by the FDA. While supplements are not FDA "approved" in the same way as drugs, our products are manufactured in FDA-registered, GMP-certified facilities and comply with all FDA regulations for dietary supplements, including rigorous quality control and safety standards.
Can I take your supplements with medications?
Always consult your healthcare provider before adding supplements to your routine, especially if you take prescription medications. Some supplements can interact with medications, affecting their absorption or effectiveness. Our Naturopathic Practitioner can also provide guidance on potential interactions and safe supplement timing.
Are your products safe during pregnancy or breastfeeding?
Many supplements are not recommended during pregnancy or breastfeeding due to limited safety research in these populations. Always consult your healthcare provider, OB/GYN, or midwife before taking any supplements during pregnancy, while trying to conceive, or while breastfeeding. Your provider can help determine which supplements are safe and beneficial for your specific situation.
What quality certifications do your products have?
All our supplements are manufactured in GMP-certified facilities (Good Manufacturing Practices), third-party tested for purity and potency, and free from common contaminants like heavy metals, microbes, and pesticides. We prioritize transparency and quality at every step of production.
Still Have Questions?
Can't find what you're looking for in our Frequently Asked Questions? We're here to help! Contact us directly at [your contact info] or schedule a consultation with a certified Naturopathic Practitioner for personalized guidance tailored to your unique wellness goals.
Contact Options:
Email: Support@thewellnessstore.online
Phone: 412-347-2478
Live Chat: Available Monday-Friday, 9am-5pm EST
We typically respond to all inquiries within 24 hours and look forward to supporting your wellness journey.