Frequently asked Questions
Find answers to the most common questions about our supplements, ordering, and wellness consultations
Product & Supplement Questions
Are your supplements third-party tested?
Yes, all our supplements undergo rigorous third-party testing for purity, potency, and safety. We provide certificates of analysis upon request.
How do I know which supplements are right for me?
We recommend scheduling a consultation with our certified Naturopathic Practitioner, Terri Miller, for personalized guidance. You can also contact us with specific health goals for general recommendations.
Can I take multiple supplements together?
Many of our supplements can be safely combined, but we recommend consulting with our practitioner or your healthcare provider for personalized stacking advice, especially if you take medications.
Are your products suitable for vegetarians/vegans?
of our products are vegan-friendly. Check individual product descriptions for specific dietary information, or contact us if you have questions about particular supplements.
How long until I see results?
Results vary by individual and product. Generally, you may notice energy improvements within 1-2 weeks, while deeper health benefits typically develop over 4-8 weeks of consistent use.
Ordering & Shipping
How quickly do you ship orders?
Orders placed before 5pm ship the same business day. Standard shipping takes 3-5 business days, with expedited options available.
Do you offer free shipping?
Yes! We offer free shipping on orders over $50.00. Expedited shipping options are available for an additional fee.
Can I track my order?
Absolutely. You'll receive a tracking number via email once your order ships. You can also track orders through your customer account.
What if my order arrives damaged?
Contact us immediately with photos of the damage. We'll replace damaged items at no cost and work with our shipping partners to prevent future issues.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied, contact us for a full refund or exchange of unopened products.
Can I return opened supplements?
For safety and regulatory reasons, we cannot accept returns of opened supplement bottles. However, if you experience any adverse reactions, please contact us immediately.
How do I initiate a return?
Contact our customer service team with your order number. We'll provide a return authorization and prepaid shipping label.
Wellness Consultations
What happens during a consultation?
Our certified Naturopathic Practitioner will review your health goals, current supplements, lifestyle, and any concerns to create a personalized wellness protocol.
How much do consultations cost?
Contact us for current consultation rates and package options. We offer both one-time sessions and ongoing support programs.
Are consultations available virtually?
Yes, we offer both in-person and virtual consultations to accommodate your schedule and location.
Do you work with my existing healthcare providers?
We encourage collaboration with your healthcare team and can provide supplement recommendations that complement your current treatments.
Safety & Quality
Are your supplements FDA approved?
Dietary supplements are regulated differently than medications. While not FDA "approved," our products are manufactured in FDA-registered, GMP-certified facilities and comply with all regulations.
Can I take your supplements with medications?
Always consult your healthcare provider before adding supplements to your routine, especially if you take prescription medications. Our practitioner can also provide guidance on potential interactions.
Are your products safe during pregnancy or breastfeeding?
Many supplements are not recommended during pregnancy or breastfeeding. Always consult your healthcare provider before taking any supplements during these times.
Still Have Questions?
Can't find what you're looking for? We're here to help! Contact us directly or schedule a consultation with our certified Naturopathic Practitioner for personalized guidance.